Refund policy

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Due to the nature of fragrance products, international shipping costs, customs duties, tariffs, and regulatory restrictions applicable to perfumes, all sales are final.  As such, we cannot accept returns, exchanges, or provide refunds for products that have been opened, used, ordered in error, or are no longer wanted by the customer.

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Please note that fragrance products are classified as hazardous goods for transportation purposes in many jurisdictions, which limits our ability to accept returned merchandise once it has been shipped. 

If your order arrives damaged or defective, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged product and packaging

Upon review, we may offer a replacement, store credit, or refund at our discretion.

We are not responsible for delays caused by customs processing, import requirements, carrier disruptions, or local regulatory restrictions.

By placing an order, you acknowledge and agree to this Returns & Refund Policy.

You can always contact us for any return question at info@piperandperro.com.